Terms & Conditions

The general conditions of the online store www.snajper.si are drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2).

The online store www.snajper.si is managed by the company:

Contact for information and user assistance

Email: info@snajper.si

General Terms and Conditions

The general business conditions determine the operation of the online store www.snajper.si , the rights of the buyer and the business relationship between the provider and the buyer. The general business conditions bind you from the moment you enter our online store. When placing an order, you must confirm that you are familiar with our business terms and conditions and that you agree with them. www.snajper.si reserves the right to make any changes to the general terms and conditions of business without special notice. The changes apply from the moment of publication and are binding for the user.

Technical procedure for concluding a contract

For a description of the technical procedures for concluding a contract, follow the link: procedure for concluding a contract

Prices

All prices in the online store www.snajper.si are in euros.

Promotional offers are valid until stocks last.

Prices are subject to change without prior notice.

We are liable for VAT, so it is calculated and shown on the invoice.

Orders

Accepted orders in the online store are considered irrevocable and will be executed. The sales contract between www.snajper.si and the buyer is concluded in the www.snajper.si online store at the moment when www.snajper.si sends the buyer the first electronic message about the status of his order (with the title: confirmation of order receipt). From this moment, all prices and other conditions are fixed and apply both to www.snajper.si and to the customer. The person with the information specified when placing the order is considered a buyer. It is not possible to change the customer data later.

Before submitting the order, please check the information carefully, as it is no longer possible to change it after the order has been submitted.

Information about the concluded contract or the placed order is available to the buyer in their user account or in our database. The order can also be submitted by phone or e-mail.

The website works in Slovenian and English, so it is possible to conclude a contract in both mentioned languages.

Complaints and withdrawal from the order

The buyer has the right to notify in writing within 14 days of receiving the goods that he withdraws from the order, without having to give a reason for his decision. A message is considered timely if it is sent within the deadline.

The buyer must return the goods to the entrepreneur no later than 14 days after the notification of withdrawal from the order. In the event of a return, the entire cost of shipping and/or returning the goods shall be borne by the buyer. After receiving the goods and finding that they are undamaged and in the same quantity. Payments made will be refunded as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract. The company returns the received payments to the consumer using the same means of payment that the consumer used (which is most commonly by payment to a transaction account), unless the consumer has explicitly requested the use of a different means of payment and the consumer does not bear any costs as a result. When returning the goods, the buyer also sends the invoice for the goods and personal data and the transaction invoice where he wants the payment to be returned.

Return address:

Flamberg d.o.o.
Štihova 12
1000 Ljubljana, Slovenia

A factual error

The buyer can request an immediate replacement for an identical, faultless product, or within the statutory period and under the conditions for claiming a claim due to a material defect.

1. The seller must deliver the goods to the consumer in accordance with the contract and is liable for factual and legal errors in his performance.
2. The error is real:
   • if the thing does not have the properties necessary for its normal use or for traffic;
   • if the item does not have the properties required for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of;
   • if the thing does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed;
   • if the seller has delivered a thing which does not correspond to the sample or model, unless the sample or model has been shown only for notice.
3. The suitability of the goods for normal use is assessed against ordinary goods of the same type and taking into account any statements by the seller about the characteristics of the goods made by the seller or the manufacturer, in particular through advertising, product presentation or indications on the goods themselves.
4. Liability for material and legal errors shall be subject to the provisions of the law governing contractual obligations, unless this law provides otherwise:
   1. The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered.
   2. In the error notification, the consumer must describe the error in more detail and allow the seller to inspect the item.
   3. The consumer can notify the seller of the defect personally, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the representative of the seller with whom he concluded the contract.
   4. The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered.
   5. If the subject of the contract between the seller and the consumer is a used item, the seller is not liable for material defects in the goods that become apparent after a year has passed since the item was delivered.
   6. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery.
   7. The consumer, who has correctly informed the seller about the defect, has the right to request the seller to: - remedy the defect in the goods, or - return part of the amount paid in proportion to the defect, or - replace the defective goods with new, flawless goods, or - return the amount paid.
   8. In any case, the consumer also has the right to demand from the seller compensation for damages, and in particular compensation for the costs of materials, spare parts, work, transfer and transportation of products, which arise as a result of fulfilling the obligations from the previous paragraph of this article.
   9. The consumer's rights from the first paragraph expire after two years from the day he notified the seller about the factual error.

The consumer does not have the right to withdraw from the contract in the following contracts:

• goods or services, the price of which depends on fluctuations in the markets, over which the company has no influence and which may occur during the withdrawal period from the contract;
• goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs;
• goods that are perishable or expire quickly;
• provision of services, if the company fulfills the contract in full and the provision of the service began based on the consumer's express prior consent and consent to lose the right to withdraw from the contract when the company fully fulfills it;
• delivery of sealed audio or video recordings and computer programs, if the consumer has opened the security seal after delivery;
• the supply of newspapers, periodicals or magazines, except for subscription contracts for the supply of such publications;
• delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery;
• supplies goods which, due to their nature, are inseparably mixed with other items;
• the supply of alcoholic beverages, the price of which is agreed at the time of the conclusion of the sales contract and which can be delivered after 30 days, and their actual value depends on market fluctuations over which the company has no influence;
• concluded at public auctions;
• in which the consumer specifically requested a visit to the company's home in order to carry out an urgent repair or maintenance. If, during such a visit, the company performs additional services that the consumer did not explicitly request, or delivers goods that do not represent replacement parts that are absolutely necessary for maintenance or repair, the consumer has the right to withdraw from the contract for the said additional services and goods;
• accommodation that is not intended for permanent residence, transport of goods, vehicle rental, food preparation and delivery, or leisure services, where the company undertakes to fulfill its obligation on a specific date or within a specific period;
• the supply of digital content that is not delivered on a tangible data carrier, if the provision of the service has begun on the basis of the consumer's express prior consent and with the consent to thereby lose the right to withdraw from the contract.

Order rejection

The online store www.snajper.si may reject an order that it finds that it cannot execute under the stated conditions and information available to it.

Order processing

The online store www.snajper.si will start with the activities necessary for the execution of accepted orders immediately after receipt. When choosing the option of transfer according to the proforma invoice, the activities for the execution of the order will proceed according to the inflow of funds.

Payment methods

The provider offers the following payment options:

• via UPN payment form (at the bank or post office), Flamberg d.o.o., Štihova 12, 1000 Ljubljana, Slovenia
  
• payment by credit card

Shipping

Postage is charged according to the valid price list of Pošta Slovenije or DPD d.o.o. (according to the buyer's choice)

Handling and packing costs

Processing and packaging costs of 3 EUR are added to the order.

Shipping of ordered goods

The goods will be shipped as soon as possible, but no later than two (2) working days after receiving payment.

Disclaimer

The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery time or the price can change so quickly that the provider is unable to correct the information on the web pages. In such a case, the provider will inform the customer about the changes and allow him to withdraw from the order or exchange the ordered item. Although the provider tries to provide accurate photos of the items for sale, all photos should be taken as symbolic.

Information about the appeal procedure in the company

At www.snajper.si, we strive for customer satisfaction and continuous improvement of online store operations. We comply with consumer protection legislation and our vision is to become a friendly online store. But because mistakes happen, it can happen that the performance of the service is unsatisfactory, and the goods do not meet expectations. In such a case, you have the right to notify us.

To submit a complaint, contact us at the e-mail address: info@snajper.si

In the event of a complaint, we will confirm that we have received your complaint, and within a further five working days we will let you know how long it will take to process it, inform you about its progress and finally inform you of our decision.

The company Flamberg d.o.o. undertakes to respond quickly to the complaint in accordance with the law and to inform the customer about the progress of the procedure. The company makes every effort to resolve any disputes amicably.

Safety

The www.snajper.si store uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments.

Limitation of liability

The company Flamberg d.o.o. is not responsible for risks arising from the use of the Internet, which are beyond the control of the company. The user is fully responsible for the appropriate configuration of the computer and software, as well as for the protection of their own identification name and password.

Copyright

All contents of this online store are copyrighted and may not be reproduced or used without permission.

Conflict solving

The company Flamberg d.o.o. respects the current European legislation on consumer protection. Flamberg d.o.o. does its best to fulfill its duty of providing an effective complaint handling system, and designates a person to be contacted by phone or e-mail in case of customer problems. The appeal process is confidential. Within five working days, the company Flamberg d.o.o. will confirm that it has received the complaint, tell you how long it will take to process it, and keep you informed about the progress of the procedure. Flamberg d.o.o. will do its best to resolve any disputes amicably.

In the event that the dispute cannot be resolved amicably, the court of the buyer's permanent residence is competent to resolve disputes between the company Flamberg d.o.o. and the user of the website, who is a consumer.

The complaints procedure is confidential.

Use of cookies

We use cookies on this website to give you the best user experience. If you continue to use this website, we assume that you agree to their use.

Privacy

The provider respects your privacy and undertakes to protect personal data obtained through the www.snajper.si website in accordance with the Personal Data Protection Act.