Terms and Conditions – Snajper Online Store

The general terms and conditions of the Snajper.si store are compiled in accordance with GDPR, the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS) and international e-commerce codes.

The Snajper.si online store is managed and operated by Flamberg d.o.o., Štihova ulica 12, 1000 Ljubljana.

Company registration details: Registered in the Slovenian Business Register under no. 2020/35555 on 20.10.2020.

Tax ID: SI18728448, Company ID: 8749329000, Bank Account: SI56 0400 0028 0687 774, Phone: +386 69 89 40 99, Email: info@snajper.si

The company is liable for value-added tax (VAT).

A visitor to the www.snajper.si website, upon registration, enters a valid email address, which also serves as the username, and a password chosen by the visitor. A confirmation of successful registration is sent to the visitor electronically to the email provided during registration, making them a user of our services. The username (email address) and password uniquely link the user to the provided data. By registering, the visitor becomes a user of our services and gains the ability to shop at the Snajper.si online store.

The general terms and conditions address the operation of Snajper.si, the user’s rights, and the business relationship between the provider and the buyer.

Availability of Information

(summary of legislation)

The provider undertakes to always provide the buyer with the following information:

1. company identity (name, registered office, registration number),
2. contact details enabling quick and effective communication (email, phone),
3. essential characteristics of goods or services (including after-sales services and warranties),
4. availability of products (every product or service offered on the website should be available within a reasonable timeframe),
5. conditions of delivery of products or execution of services (method, place, and delivery time),
6. all prices must be clearly and unambiguously specified, indicating whether they include taxes and transport costs,
7. payment and delivery methods,
8. time validity of the offer,
9. the period within which it is possible to withdraw from the contract and the conditions of withdrawal; also, whether and how much it costs the buyer to withdraw from the contract,
10. explanation of the complaint procedure, including details of the contact person or customer service department.

Product Offer

Due to the nature of online business, the offer of the Snajper.si online store is updated and changed frequently and quickly.

Prices are presented as online prices. The price applies to online purchases with 100% prepayment or payment upon delivery.

Prices and Offer Validity

The prices at the time of order confirmation apply. All prices on the Snajper.si website are in euros and include 22% VAT. Prices may change without prior notice. Once the buyer confirms the purchase and receives confirmation at their email address, a sales contract is established between the provider and the buyer, concluded solely in the Slovenian language. At that point, the price of the purchased item cannot change.

We reserve the right to change prices without prior notice. We allow for the possibility of unintentional errors.

Offer Validity

The prices at the time of order confirmation apply. All prices include VAT. Some images may be symbolic and may not always fully reflect the actual state. We allow for the possibility of unintentional human errors in data entry.

First Purchase

On the website, select the items; if you wish to purchase multiple identical items, use the + or - buttons to increase or decrease the quantity. Then, click the "Add to Cart" button to save the items to the cart. You can later adjust the quantity of selected items in the cart.

When you decide to complete the purchase, click on the cart or the box that appears under the cart link, then click the "View Cart and Checkout" button. Review and edit the cart contents, enter a promotional code if you have one, and click the "Add" button, or otherwise click the "Next Step" button.

For your first purchase, fill in your details, select the pickup and payment method, and, if you wish to register for future purchases, enter a password. Click the "Next Step" button.

Verify the entered details, review the return and terms of service conditions, indicate that you agree with the terms, and click the "Confirm Order" button.

Upon placing the order, you will receive a registration confirmation and confirmation that we have successfully received your order via email.

Once your order has been reviewed by us, you will receive an email confirmation of the approved/completed order, or our representative will contact you via phone or email in case of any issues.

Repeat Purchase

If you have previously shopped with us, you have chosen a password and provided your email address during the order. With these details, you can log in to our online store by clicking the "Login/Register" button at the top of our page and then place an order without re-entering your details.

Registered users can also view the order status or edit their personal information.

The further process of placing an order is the same as for the first purchase.

Issues in the Online Store

If you encounter a problem on our website, please notify us, and we will be happy to assist you.

Shipping Costs for Package Delivery to Addresses in Slovenia:

We ship packages via Pošta Slovenije, DPD, DHL, GLS, or another transport provider. Shipping costs are added to the purchase price, as indicated on the invoice or offer. Prices include 22% VAT. The minimum shipping cost is 5 EUR and is charged according to the transport provider’s price list. In the case of cash-on-delivery payment, we charge a commission fee according to the transport provider’s price list. The delivery person will not charge you this commission fee again upon delivery!

The shipping price list does not apply to wholesale. In this case, the shipping cost is borne by the buyer.

With prepayment, we can also ship packages abroad.

Payment Methods:

1. Cash on delivery (the ordered goods are paid to the delivery person upon receipt)
2. Online payment with Mastercard or Visa card
3. By proforma invoice/offer (based on the order, the buyer receives a proforma invoice as soon as possible. Please notify us of the completed payment via email, as all proforma invoices are for informational purposes only until payment confirmation).
4. By card upon personal pickup at the point of sale
5. WE DO NOT ACCEPT CHECKS IN FOREIGN CURRENCIES OR OTHER PAYMENT INSTRUMENTS

Note for legal entities: Legal entities, sole proprietors, individuals performing independent activities, administrative and other state authorities, local government bodies, and holders of public authority must note that they can only make cash payments up to 420 EUR upon pickup. We recommend using prepayment or payment by credit or debit card in other cases.

Delivery Time

For orders of products in stock, we usually ship the package on the same day. Delivery is expected the next day or according to the transport provider’s delivery time. For products not in stock, the delivery time depends on the supplier’s stock; we inform the customer about the delivery time via email or phone. The stock displayed on the website is for informational purposes and is not binding, as items may already be reserved for payment.

Wholesale Purchase

Upon prior agreement, we register the customer as a wholesale partner. The customer places the order via email.

Purchase for Legal Entities

The purchase process for legal entities is identical to that for individuals, except that you enter your company as the buyer.

If you want an invoice issued to a company, you accept the terms of service applicable to companies. The main difference is in the withdrawal options: companies, sole proprietors, and other legal entities can return delivered items under warranty conditions. These legal entities do not have the option to withdraw from the contract within 14 days of receipt without reason, as applies to consumers (individuals).

Refunds for legal entities are not possible. The general terms and conditions also apply to purchases by legal entities; more about return options under warranty conditions can be found below.

The Snajper.si online store offers the following payment methods for legal entities:

• Cash upon pickup* (cash payment limit up to 420 € including VAT)
• Payment by bank transfer based on the offer/proforma invoice
• Payment by debit or credit card
• Deferred payment (applies to public and local administration organizations).

*For certain orders, we reserve the right to require payment by bank transfer based on the offer/proforma invoice, while the price remains the same.

Right to Withdraw from Purchase, Return of Goods

The buyer has the right to return purchased goods within fourteen (14) days of receipt without compensation. However, the buyer is responsible for the shipping costs incurred during the return. The buyer must notify the provider in writing of the intended return no later than 14 days from receipt of the goods, either by mail (Flamberg d.o.o., Štihova ulica 12, 1000 Ljubljana) or by email, and return the goods within 14 days of sending the withdrawal notice. Returning received goods within 14 days of receipt without prior written notice is also considered withdrawal from the purchase.

The returned goods must be unused, undamaged, and in unchanged quantity, unless the goods are destroyed, damaged, lost, or reduced in quantity without the consumer’s fault. Products must be unused, undamaged, and in their original, undamaged, and unstickered packaging along with the accompanying documentation.

For returns or exchanges, complete and print the form available at: Contract Withdrawal and Product Return Form

Products must be unused and in their original, undamaged and unstickered packaging along with the return form. If you cannot print the return form, include the invoice number and a letter stating the reason for the return, phone contact, and bank account number for a refund. The package must be wrapped in protective film, a bag, or other protective paper if it was received in such packaging. Sticking postal documents on the original packaging is not allowed (unless the package was received with postal documents on the original packaging). If we receive damaged or stickered packaging, we reserve the right to refund a reduced amount or reject the return.

The return option does not apply if the original packaging has been removed or torn. It also does not apply to products ordered or made to order. If we receive a damaged product or one in a different condition than sent, we have the right to reject it. The provider refunds the purchase price no later than 14 days from receipt of the returned goods. The sender covers shipping costs, except in the case of a justified complaint. We do not accept packages with cash-on-delivery.

The conditions for returning goods do not apply to wholesale.

Return of Goods for Warranty Claims

If you wish to claim a warranty or use repair services, complete the form, and we will contact you regarding the return.

In case of shipping the product at our expense, you must notify us before shipping by phone at +386 69 89 40 99 or via email. We will arrange the package pickup at your address.

We do not accept packages with cash-on-delivery.

Warranty for Flawless Operation of Certain Products

The warranty represents the company’s obligation to repair or replace the goods free of charge for the consumer. If the goods do not meet the specifications or lack the properties listed on the website and available to the buyer at the time of purchase and contract conclusion, the company will refund part or the entire purchase price. This warranty does not exclude the consumer’s rights arising from the mandatory guarantee for product conformity and applies to both end consumers and wholesale.

Issuance and Validity of the Warranty Certificate

The warranty for goods from the online store applies if explicitly stated on the invoice provided to the buyer with the product or mentioned on the website. The company provides a mandatory warranty in accordance with laws or regulations specifying its issuance. The company may also offer a voluntary warranty for certain products, even when not mandatory. The period for such a voluntary warranty may be shorter than 12 months. Goods with a warranty are supplied with a warranty certificate in accordance with Article 91 of the Consumer Protection Act. The warranty is valid exclusively in the Republic of Slovenia.

Repairs, Maintenance, and Spare Parts

The seller provides paid repairs, maintenance of goods, and the supply of spare parts for at least three years after the warranty period expires. To claim a warranty or order service, the buyer must submit a service request.

Consumer Warranty Rights

If goods with a mandatory warranty do not meet specifications or lack required properties, the consumer can first request the correction of defects. If the company does not correct the defects within 30 days of receiving the request, it must replace the goods with a new, faultless product free of charge. The repair or replacement period may be extended by up to 15 days, considering the nature and complexity of the goods and the severity of the nonconformity. The seller must inform the consumer in advance about the extension and its reasons.

If the company does not repair or replace the goods within the prescribed period, the consumer may request a full refund or a proportional reduction in the purchase price. The reduction amount must correspond to the reduced value of the goods compared to their original value.

If a nonconformity appears within 30 days of delivery, the consumer has the right to request a refund. For replaced goods or a significantly replaced part of the product, a new warranty certificate is issued.

The seller may provide a similar product for free use during repairs. If it does not, the consumer may claim damages due to the inability to use the goods. The seller covers all costs related to defect correction, replacement, or transport.

Procedure for Claiming Warranty Rights

To claim a warranty, the buyer must submit a service request within the warranty period and in accordance with the warranty conditions on the website. The warranty period begins on the date stated on the issued invoice and covers defects in material and workmanship, including all product parts except consumables.

For faster resolution, the buyer can personally deliver the product to the service center at the seller’s address or send it by mail to the company’s official address as listed at the beginning of these terms. If the company determines that the defect is due to improper handling by the buyer, meaning the claim is unjustified, the product will be returned to the buyer at their expense with a written notice.

The warranty does not cover:

• damages incurred during transport after delivery,
• defects due to improper assembly or maintenance,
• mechanical damages resulting from the user’s actions or normal long-term use,
• damages due to improper use, unauthorized interventions, accidents, contact with corrosive agents, inadequate maintenance not performed by an authorized service provider, or use of the product contrary to its intended purpose as specified in the manual.

Upon receiving a warranty claim, the company will determine whether the defect is due to material or workmanship issues. If confirmed, a warranty repair will be performed. If the defect is due to wear, improper use, or mishandling, the warranty claim will be rejected.

The buyer’s rights under the warranty certificate expire two years from the date the claim is filed. For additional information about which goods have a warranty and how to claim it, the buyer can contact the email address listed at the beginning of these terms.

Nonconformity of Goods

In accordance with the Consumer Protection Act, the company is obliged to deliver goods that meet subjective and objective conformity requirements, where applicable. The company is also responsible for nonconformities existing at the time of delivery.

Subjective Aspects of Goods Conformity

Under Article 72 of the Consumer Protection Act, the consumer may claim nonconformity of goods if they do not comply with the sales contract. This includes cases where the goods:

• do not match the description in the sales contract,
• are not suitable for the specific purpose required by the consumer,
• are not delivered with accessories and instructions,
• are not updated, etc.

Objective Aspects of Goods Conformity

Under Article 73 of the Consumer Protection Act, goods must meet objective conformity criteria, including:

• suitability for the usual use typical for goods of the same type,
• conformity in type, quality, and sample as advertised,
• delivery with all necessary accessories, packaging, and instructions, etc.

Claiming Conformity Rights for Nonconforming Goods

Deadline for Claiming Conformity Rights for Nonconforming Goods

The consumer may exercise their rights regarding nonconforming goods if they notify the company of the nonconformity within two months from the day it was discovered.

The right to file claims for nonconforming goods (or goods with digital elements) expires two years from the day the consumer notified the company of the nonconformity.

The company is responsible for all nonconformities existing at the time of delivery and revealed within two years of delivery.

For the sale of used goods, the company is responsible for nonconformities that appear within one year of delivery.

Nonconformity appearing within one year of delivery is presumed to have existed at the time of delivery unless the company proves otherwise or if this presumption is incompatible with the nature of the goods or nonconformity.

Consumer Notification to the Company Regarding Conformity Claims

The consumer may notify the company of nonconformity in person, with the company issuing a confirmation. It is recommended that the consumer submits the notification in writing—either by physical mail or email, sent to the address or email listed in these terms. The notification must describe the nonconformity in detail. Attaching the invoice (e.g., in scanned form) or other proof, such as an order confirmation via email proving the purchase, is recommended.

The company is not obliged to process conformity claims from persons who cannot prove the nonconforming goods were purchased from the online store. It is also recommended that the consumer attaches photos, videos, or other evidence detailing the nonconformity. If necessary, the company may request an inspection of the nonconforming goods, either by arranging shipping or pickup at its expense, via video call, or another suitable method. If the company disagrees with the existence of nonconformity or denies the consumer’s right to a conformity claim, it will notify the consumer in writing within 8 days of receiving the claim.

Conformity Claims for Nonconforming Goods

A consumer who notifies the company of nonconformity is entitled to the following claims:

1. Request for free restoration of goods conformity.
2. If conformity is not achieved, request for a proportional reduction in the purchase price or withdrawal from the sales contract and refund of the paid amount.

The consumer may withhold payment of the remaining purchase price until the company fulfills its obligations. The consumer exercises the right to withhold payment with a statement, in accordance with the notification instructions. Additionally, the consumer may request reimbursement from the company for the costs of materials, spare parts, labor, transfer, and transport incurred due to the conformity claim.

The company must restore goods conformity within a reasonable period, not exceeding 30 days from the consumer’s notification. The period may be extended by up to 15 days if the nature of the goods, severity of the nonconformity, or complexity of repair/replacement requires it. The company must inform the consumer of the extension and its reasons in advance.

Goods conformity is considered restored free of charge if the company covers all necessary costs, including shipping, transport, labor, and material costs.

When Can the Consumer Not Choose Repair or Replacement?

The consumer may choose between repair and replacement of goods, except when:

• the fulfillment of the chosen claim is impossible,
• the fulfillment of the claim causes disproportionate costs for the company compared to the other option.

If repair or replacement is impossible or would cause disproportionate costs, the company may reject the consumer’s claim. The consumer must make the goods available to the company, with the company covering pickup costs.

If the goods need to be removed for repair or replacement, the company covers the costs of removal and installation of replacement goods.

Price Reduction and Contract Withdrawal

The consumer may request a price reduction or withdraw from the sales contract in the following cases:

• the company has not repaired or replaced the goods within the prescribed period,
• nonconformity persists despite attempts to restore conformity,
• the nature of the nonconformity justifies immediate withdrawal or price reduction,
• the company clearly will not restore conformity within a reasonable period.

In case of nonconformity within the first 30 days of delivery, the consumer may request a refund. If requesting a price reduction, the reduction must correspond to the reduced value of the goods.

The consumer withdraws from the contract with a statement sent to the company. If the nonconformity affects part of the goods delivered with the nonconforming goods, the consumer may withdraw from the contract entirely. The nonconforming goods are returned to the company at its expense.

The consumer cannot withdraw from the contract due to minor nonconformity, with the burden of proof on the company.

Deadline for Refund or Partial Refund

If the consumer withdraws from the contract, the company must refund the full amount within 8 days of receiving the goods or proof that the goods have been sent back. If the consumer requests a price reduction, the company must refund the appropriate amount within 8 days of receiving the price reduction request.

Transport Damages

The buyer is obliged to inspect the contents of the shipment upon receipt. In case of shipment damage, the buyer must bring the entire shipment (package, protective packaging, products) to the local Slovenian Post office and, together with the postal worker, complete an official damage report. The buyer will return the shipment, which, along with the official report, will be sent to the Slovenian Post address at the Post’s expense. Upon receiving the damaged shipment, the Slovenian Post will notify the seller, who will send the buyer a new product or shipment as soon as possible.

Damages

The seller is not liable for any damages resulting from improper or negligent use of the products.

Data Protection and Privacy

Registration and/or entry of personal information in the online store is necessary for the proper execution of online store services. We undertake not to disclose user data to third parties under any circumstances.

Newsletter

By subscribing to the newsletter, the user agrees in advance to occasionally receive new offers, promotional materials, promotions, and discount codes. Flamberg d.o.o. undertakes not to misuse the email addresses of subscribed customers in any way. The user can unsubscribe from receiving newsletters at any time by clicking the link at the bottom of the message or notifying us via the email address.

Contract Archiving

The invoice serves as the concluded contract between the buyer and the seller, with copies of invoices archived at the company’s headquarters, Flamberg d.o.o., Štihova ulica 12, 1000 Ljubljana. The buyer can obtain a copy by requesting it via email. The contract is concluded in the Slovenian language.

Communication

The provider will contact the user via remote communication means only if the user does not explicitly object.

Promotional emails will include the following components:

• clearly and unambiguously marked as promotional messages,
• the sender will be clearly identifiable,
• various campaigns, promotions, and other marketing techniques will be marked as such, with clearly defined participation conditions,
• the method of unsubscribing from promotional messages will be clearly presented,

the provider will explicitly respect the user’s wish not to receive promotional messages.

Child Protection

Promotional messages will be clearly identifiable (considering age) and distinctly separated from games and competitions. Any communication aimed at children will be appropriate for their age and will not exploit children’s trust, lack of experience, or sense of loyalty.

The provider must not disclose data received from children to third parties, except to parents or guardians.

The provider must not offer free access to products or services harmful to children.

Disclaimer

The provider strives to ensure the accuracy and up-to-dateness of data published on its websites. However, changes in product characteristics, delivery times, or prices may occur so quickly that the website data cannot be updated in time. In such cases, the provider will inform the buyer of changes and allow them to withdraw from the order or replace the ordered item. The provider has the right to withdraw from the contract with the customer if a manifest error is identified (Article 46 of the Obligations Code). Manifest errors include essential characteristics of the item and all mistakes that, according to business practices or the parties’ intentions, are crucial and would not have been confirmed or concluded by the provider if known. This also applies to manifest price errors. These general terms and conditions are valid upon placing an online order.

Complaints and Disputes

In case of misunderstandings or complaints, the buyer can contact the designated contact person via phone, email, or in writing. The resolution process is confidential.

The company will strive to resolve disputes amicably and with minimal costs for both parties. If an amicable resolution is not possible, the competent court in the company’s registered office (or the nearest location with a competent court) has exclusive jurisdiction for dispute resolution. Slovenian substantive and procedural law applies to all disputes and relationships between the company and the buyer. Provisions of the Obligations Code, the Electronic Commerce Act, the Personal Data Protection Act, and the Consumer Protection Act apply accordingly to matters not regulated by these general terms.

Out-of-Court Consumer Dispute Resolution

In accordance with applicable regulations, the company does not recognize any out-of-court consumer dispute resolution provider as competent for resolving disputes that a consumer may initiate regarding products purchased in the online store. The company operates an online store in the Republic of Slovenia, within the European Economic Area, and therefore provides a link to the Online Dispute Resolution (ODR) platform on its website. The platform is accessible to consumers at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL

Use Your Reason, Demand a Receipt

The company must issue and provide the buyer with an invoice for the delivery of goods or services. The invoice can be issued in electronic form (sent to the email provided by the buyer during the order) or in paper form.

We wish you a pleasant shopping experience at the Snajper.si online store.

Effective Date of These General Terms

These general terms and conditions are effective and apply from 23.06.2025 onward.